Cancellation policy

Purchase Options & Cancellations Policy

Placing an Order

• When you place an order with Oh So Pretty, you will receive an order confirmation by email.

• Payment is taken at the time of purchase.

Cancellations

• Orders can be cancelled within 2 hours of being placed by contacting us at hello@ohsoprettybrand.co.uk

• After this time, we may have already started processing your order and cannot guarantee cancellation.

• If your order has already been dispatched, please refer to our Returns & Refunds Policy.

Changes to Orders

• If you need to update your delivery address or amend your order, please contact us as soon as possible.

• We cannot guarantee changes once an order has been processed, but we’ll do our best to help.

Out of Stock Items

• If an item you’ve purchased becomes unavailable, we’ll notify you straight away and issue a full refund to your original payment method.

Refusal of Service

• We reserve the right to refuse or cancel an order if:

• Payment is not authorised,

• Incorrect personal or payment details are provided, or

• The order is suspected to be fraudulent.